By Hally | Last Updated
"Any help, please! My iPhone is not showing up in iTunes on my Windows 10 computer but it can be detected by my PC."
iTunes is a useful and official tool to manage your iDevice, which works for your iPhone only when it successfully recognizes your handset. In other words, if you find that iTunes does not recognize your iPhone, you can not use iTunes for data backup, iOS update, phone restore and so on. What should you do to fix iTunes not recognizing your iPhone issue? You can get the useful solution below.
Here are the common reasons iTunes fails to detect your iPhone:
Make sure that the USB cable, USB port on your computer and iPhone charging port work normally. To check whether they are the causes of iTunes not detecting iPhone, you can try to use another certified USB cable to connect your iPhone to a different Windows computer installed with iTunes and see if iTunes can detect your phone. If it can, then you have to exclude the culprit(USB cable or port) one by one. If the issue still exists, you can move to the next fix.
If your iTunes is outdated, it might not get iPhone show up in iTunes. You need to update iTunes.
The way to update iTunes varies depending on where you download iTunes. If iTunes is downloaded from Apple official website, you can open iTunes > choose Help > select Check for Updates > click Download iTunes and follow the onscreen instruction to finish the update. If you download iTunes in the Microsoft Store, then you need to do nothing because iTunes will be updated to the latest one automatically. Next, connect your iPhone to the computer again and maybe the issue is gone.
After you plug the iPhone USB cable into the computer, there will be a prompt on your iPhone to asking for your permission to trust the computer and access the iPhone data. If you do not see such alert or tap incorrectly, your iPhone will not show up in iTunes. The fast way to fix this issue is disconnect the iPhone and re-connect it to trust the computer. Or you can reset your location & privacy settings to trust the computer.
Restarting your iPhone and computer can get rid of the small system errors which could lead to the problem. For how to restart your iPhone, you can refer to this Apple official tutorial. After restarting both devices, try to re-connect your iPhone to the computer and iTunes might show your iPhone as normal.
If the Apple Mobile USB Driver is disabled or corrupted, your iTunes won’t recognize the iPhone. Thus, you need to fix the Apple Mobile USB Driver to normal. iSunshare iOS Repair Genius can help you do that in one click.
Step 1: Open iSunshare iOS Repair Genius and then select Apple USB Driver Repair option.
Step 2: Click the Start button and the software will repair the Apple Mobile USB Drive automatically.
Step 3: The issue gets resolved. And you need to reconnect the iPhone to check whether iPhone shows up in iTunes or not.
When the issue "your iPhone not showing up in iTunes" happens after you tap Don't trust on the prompt of your iPhone by mistake, this way can be applied.
NOTE: This way might remove some iOS app settings(e.g. whether is allowed to access your location).
Step 1: Open Settings app.
Step 2: Tap General > Reset > Reset Location & Privacy. In newer iOS version, you need to access General > Transfer or Reset iPhone > Reset > Reset Location & Privacy.
Step 3: Enter your passcode if prompted and then tap Reset Settings to confirm your operation.
Now, just replug your iPhone to the PC and unlock your iPhone. Once the Trust or Don't Trust prompt shows, tap Trust to make iTunes recognize your phone.
When iPhone not showing up in iTunes or iTunes cannot recognize the iPhone, you can easily fix this iTunes issues with iSunshare iOS Repair Genius. This software has a function named iTunes Repair, which can help to resolve almost 200 iTunes errors and issues, such as iTunes cannot read the contents of the iPhone. What’s more important, no skill is needed for usage and no data will be lost. You can check detailed steps below:
Step 1: Download and install iSunshare iOS Repair Genius on your Windows PC. After successful installation, launch the tool.
Step 3: Select Repair iTunes Connection Issues to continue. And your iPhone should be connected and unlocked.
Step 4: Hit the Start button to begin the repairing process.
Step 5: Minutes later, the successful message shows on the interface. And now you can click the OK button to end the process. Meanwhile, open iTunes to check whether it can detect the iPhone or not.
Antivirus or firewall programs can interfere with iTunes. You can disable the security apps for a while and check whether the issue is solved or not.
1. Why does iTunes not recognize my iPhone even after trying all these fixes?
If none of the fixes work, the issue may be hardware-related, such as a faulty cable or port. Alternatively, contact Apple Support for assistance.
2. Can I use alternatives to iTunes for syncing my iPhone?
Yes, third-party tools like iSyncGenius can be used to backup and restore iPhone data if iTunes fails.
3. iTunes not recognizing iphone but computer does, what to do?
First of all, you should check the basic setting of iPhone which are mentioned in Solution 1. After that, you can uninstall iTunes and reinstall it to check whether iTunes can detect your iPhone or not.
