I encountered a problem when I was about to backup my Win 10 machine with system tool. It says "BitLocker Device Encryption cannot be used, because critical BitLocker system files are missing or corrupted. Use Windows Startup Repair to restore these files to your computer." along with a 0x8031004A error code. I have any ideas why this error is showing and not sure how to fix it.
The error code 0x8031004A when backing up files indicates that there’s something wrong with your device, you can change another drive for file backup, or you can fix this issue by following methods.
1. System File Failure: If you are using BitLocker to encrypt your system disk and experience an abnormal interruption during encryption/decryption, it may result in damage to critical system files, causing an exception.
2. Disk Errors: For example, Disk space corruption can lead to conflicts.
3. Lack of System Memory: Excessive system junk and insufficient Backup Space can also result in this error.
Step 1 Press [Win + R], typing "msconfig", and then press Enter.
Step 2 Click on Services tab,check "Hide all Microsoft service", and then click on "Disable all" button.
Step 3 Then in the "Startup" tab, click on "Open Task Manager".
Step 4 On the Startup tab in Task Manager, Right-click on each enabled startup item, and then choose "Disable".
Step 5 Return back to "System Configuration" window, click on "Apply" > "OK".
Step 6 Restart your computer, it will be in a clean boot environment. Then perform the backup operation again.
Step 1 Type "cmd" in the search box, and then press [Ctrl + Shift + Enter] to run Command Prompt as Administrator.
Step 2 Run the following command:
DISM /online /cleanup-image /restorehealth
Step 3 After complete, run the command below:
sfc /scannow
Step 4 Restart your computer to confirm if the issue fixed.
Step 1 Type "cmd" in the search box, and choose to Run as administrator.
Step 2 Run following command:
reagentc.exe /disable
Step 3 Retry the file backup operation, and then use the following command to re-enable the WinRE:
reagentc.exe /enable
Step 1 Click the power icon in the "Start" menu, and press and hold the Shift key while clicking or selecting "Restart" to enter into WinRE environment.
Step 2 Entering into Troubleshoot -> Advanced options -> Startup Repair
Step 3 Wait for the repair process to complete, then restart the computer.
Step 1 Right-click the system drive, then click "Properties".
Step 2 Click on the "Disk cleanup". Select the files to be cleaned, click "Clean up system files", and then click "OK" when finished.
Step 1 Run Command Prompt as an Administrator. Then Run the following disk check command:
chkdsk c:/f
Step 2 If there are issues being detected after the disk check, the system will automatically repair it.
Microsoft says this 65000 BitLocker error is being incorrectly reported by Intune, and it won’t affect the normal operation of BitLocker encryption.
Hmm, I had the same issue before. After researching, I learned that Device encryption does not support all devices. To enable it, your computer needs to meet certain conditions.
BitLocker encryption requires the drive to be unlocked before accessing any data stored on it. The primary reason you can't open software on a BitLocker-encrypted drive is that the drive hasn't been unlocked yet.
Rest assured; this error can be easy solved by simply modifying the Group Policy Editor or Registry Editor. Go ahead reading, you'll understand why this happen and work it out.