By Achilles Hill | Last Updated
Does the touch screen on your Samsung phone not respond or respond incorrectly? The problem could be as simple as a faulty app causing the phone to freeze, or a glitch in the system that makes it slow or not at all. There's no need to worry. This post provides five methods to fix the unresponsive screen on Samsung phones.
Faulty apps might be the cause of an unresponsive screen on Samsung phones. At this time, putting your phone into safe mode is the first choice to check if any third-party software on your phone is malfunctioning. Check how to reboot the Samsung phone into the Safe mode below.
Step 1. Turn off your phone completely. You can hard reboot your device when it is unresponsive. To press and hold the Power button and the Volume Down button together for at least 7 seconds.
Step 2. Release the Power button when you see the SAMSUNG logo and keep pressing the Volume Down button.
When the phone is turned on successfully, you can see the word Safe mode in the bottom left of the screen.
Step 3. Now, uninstall the software that may be faulty. It is suggested to start checking the newly installed software. Then see if the problem of screen unresponsiveness occurs again.
If the screen still is unresponsive from time to time, there's likely something wrong with the Android system. To fix the system errors, you can first check for firmware updates on Samsung phones.
Step 1. Remember to connect to the Internet before checking for updates. Then open your phone and go to the Settings.
Step 2. Swipe down the Samsung screen to find Software update.
Step 3. Click it. Then choose Download and install to check for updates. Samsung phone would download the updates automatically if there are any updates available.
Step 4. Keep connecting to the Internet during the download. When it is finished, you can install the software updates immediately or schedule install.
When there are no updates available or the problem doesn't be fixed with a software update. You can try to fix the unresponsive screen by using iSunshare Android Repair Genius. Here are the steps to optimize Android Repair Genius.
Step 1. After Download and installing Android Repair Genius, remember to connect your Samsung phone to your Windows computer. Then click Start to continue.
Step 2. Input the device information and click Download to continue.
Input the device information according to the Tips beside the input boxes. Then click Path to choose file locations for downloading and decompressing the system package. Choose Download to start downloading the system package.
Step 3. When the system package is completely downloaded, Android Repair Genius will decompress and decrypt the package automatically. Please wait with patience.
Step 4. Follow the steps on the screen to put your phone into Download Mode. Then click the Start button to repair your phone.
It shows the steps for Samsung phones without a Home key by default. If your phone has a Home key, click With Home key to see the specific steps.
Step 5. Android Repair Genius will start to fix the system problems. Please wait patiently. After the repair is finished, click Done and exit the Android Repair Genius. The touch screen on the phone should respond by now.
Even after software and system problems are eliminated, the screen still does not respond? It's time to consider using software to calibrate your touch screen. The Google Play Store has some software that will help you calibrate the touch screen of Samsung phones. You can find them by typing in keywords like calibrate the touch screen. Download and try one of the software with good reviews. The problem of unresponsive screens on Samsung phones should be fixed.
If the above methods fail to fix the unresponsive screen on Samsung, you can get help from Samsung Support. Or contact Samsung service in the way you like, such as visiting the nearby Samsung store, calling Samsung support, or contacting them online.
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