Fixed--Microsoft Store not Working on Windows 11

By Hally | Last Updated January 08, 2024

Everyone knows that you can download or purchase apps & games from Microsoft Store directly and safely. But some people reflect that this platform has not been as reliable as before in that it would be crashing, not opening, and not downloading apps. What if the Microsoft store not working on your Windows 11? How to solve it? Here, several solutions are listed for you to fix Microsoft Store not working issue on Windows 11.

1. Solution-1: Check the network connection and your Microsoft account
2. Solution-2: Update Microsoft store
3. Solution-3: Reset Microsoft Store cache via wsreset command
4. Solution-4: Troubleshoot Windows Store apps
5. Solution-5: Repair or Reset Microsoft Store app
6. Solution-6: Reinstall Microsoft Store

Solution-1: Check the network connection and your Microsoft account

If the Microsoft store cannot be opening or not downloading apps, you can go to check the network connection. Does your Windows 11 connect to a stable internet connection? Does the internet connection actually work? You should go to have a check and make sure that the PC is connected to the internet. Besides, make sure you are using Microsoft account to sign in the PC.

Solution-2: Update Microsoft store

Sometimes, the updates for an application can help to fix some bugs. If your Microsoft Store can still be opened, you can go to get updates for the app to fix its not working issue.

Go to open Microsoft Store from the Star menu and then click Library > Get updates on the app. After that, if there is update available, the download will begin automatically.

Solution-3: Reset Microsoft Store cache via wsreset command

You can use wsreset command to reset Microsoft Store and then fix Microsoft Store not working issue.

Step 1: Press Windows +R keys on your keyboard to launch the Run app.

Step 2: Enter wsreset.exe and then click the OK button.

Step 3: Then the command prompt opens and few seconds later, the Microsoft Store will open automatically if the issue is fixed successfully. At the same time, the command prompt window will close automatically.

Solution-4: Troubleshoot Windows Store apps

There are a series of free troubleshooter apps on Windows which help to fix a host of issues on your operating system and apps. Of course, you can find the troubleshooter for Microsoft Store here, which can be used to solve Microsoft Store not working issue.

Step 1: Click the Windows icon on the toolbar and then choose Settings app to open.

Step 2: Click the System option on the left menu and then scroll down the menu on the right panel. Then click Troubleshoot option.

Step 3: Click on Other troubleshooter to go ahead.

Step 4: Scroll mouse and then click the Run button on Windows Store Apps section.

After that, Microsoft will detect the problems for your Store app and helps you to fix its issue.

Solution-5: Repair or Reset Microsoft Store app

If the Microsoft Store app can not work rightly, you can go to repair or reset it.

Step 1: Open Settings > Apps > Apps & features.

Step 2: Scroll down to find Microsoft Store app and then click the three dots button. After that, click the Advanced options.

Step 3: Then scroll down you can find the Repair or Reset button behind Reset section. If you click on Repair button, there will be no data loss after the common problems are resolved. But for the Reset option, all data in Microsoft Store will be erased after the issues are fixed. You can choose either one according to your preference.

Solution-6: Reinstall Microsoft Store

If all of the above solutions can not get Microsoft Store back to normal, you can uninstall and then reinstall this app via PowerShell.

Step 1: Click the search icon on toolbar and then type in PowerShell. After that, choose Windows PowerShell app and hit on Run as Administrator option.

Step 2: Execute the commands below to uninstall Microsoft Store:

Get-AppxPackage Microsoft.WindowsStore | Remove-AppxPackage

Step 3: Execute the commands below to reinstall Microsoft Store:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

After that, you can launch Microsoft Store and check whether it can work normally or not.