By Benjamin Brown | Last Updated
If you're trying to watch a video online and see the message: Sorry, the video player failed to load. (Error Code: 100013) You’re not alone. This error typically appears when a video embedded on a website fails to load due to browser, network, or ad blocker issues. The good news? It’s usually easy to fix.
In this guide, we’ll break down why Error 100013 happens and how you can get your videos playing again — whether you’re using Chrome, Firefox, Safari, or Edge.
The message usually comes from a third-party video player (like JW Player or similar), and common causes include:
Simple but effective. Hit F5 or click the refresh button to reload the page — it may resolve a temporary glitch.
Corrupted cache can block video scripts.
Chrome/Edge:
Step 1: Navigate to Settings > Privacy and Security > Delete browsing data .
Step 2: Then, select Cached images and files + Cookies, and click Delete data button.
Step 3: Finally, restart the browser and revisit the page.
Ad blockers often interfere with embedded players. You can find and click the ad blocker icon in your browser toolbar, then select Pause on this site or disable it entirely. At last, refresh the page.
Note:
Outdated browsers may lack the latest playback support. Open your browser’s About page (e.g., chrome://settings/help). Go to install the Chrome updates. Finally, click Relaunch to restart the browser.
Make sure your browser allows media playback: Head to the site settings, then make sure JavaScript and Media autoplay are allowed; Besides, set sound and pop-ups to Allow if necessary.
Sometimes the issue is browser-specific. If the video still won’t play:
If it works elsewhere, the issue lies within the browser settings of your original device.
Slow or spotty connections can cause video loading errors. You can make sure the computer is connected to a stable network.
If the video file itself is corrupted or damaged, the video player failed to load error will happen. You can try to use a video repair tool to fix the video files. iSunshare XRepair Genius is a reliable video repair tool which can recover the corrupted or damaged video files in simple clicks.
Now you can follow the steps below to repair your corrupted videos with iSunshare XRepair Genius.
Step 1: Launch iSunshare XRepair Genius and choose Video Repair option from the left pane.
Step 2: Click the Add Video button to import your unplayable videos.
Step 3: Hit the Repair button to begin fixing the videos.
For the videos which failed to be repaired in normal mode, you can click Advanced Repair and upload a sample video to improve the success rate.
Step 4: After successfully repaired, you can preview the repaired video by clicking the preview icon. If you are satisfied with the result, click the Save button and select a path to save those videos.
Q1: What is Error Code 100013?
It's a video playback error, typically from a third-party player like JW Player, meaning the video failed to load due to a script, browser, or network issue.
Q2: Why does this happen only on one site?
That specific site might use video settings or ads that are blocked by your browser, ad blockers, or firewalls.
Q3: What if nothing works?
You can try the alternative fixes below:
Error Code 100013 is frustrating, but usually easy to fix once you know the cause. Whether it’s a browser extension, ad blocker, or outdated cache, following the steps above will usually get your videos back up and running in no time.
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